Shipping Policy
At Sarvodaya Online Store, we are dedicated to delivering authentic Sri Lankan products safely and efficiently to your doorstep. Please take a moment to read our Shipping Policy, which explains how we handle orders, shipping times, costs, and service areas.
- Order Processing
All orders are carefully packed and prepared for dispatch after payment confirmation. - Order Processing and Delivery Times
All orders are carefully packed and prepared for dispatch after payment confirmation.
* Domestic Deliveries (Sri Lanka): All orders are carefully packed and dispatched after payment confirmation. Typically arrive within 12-14 business days from the time of confirming the payment.
* International Deliveries: Usually take 10–21 business days, depending on destination country, customs clearance, and local postal services or foreseen circumstances such including extreme weather. Please note that during busy periods or holidays, processing may take slightly longer, but we will always keep you updated.
Please note that during busy periods or holidays, processing may take slightly longer, but we will always keep you updated. - Shipping Costs
Shipping charges are calculated at checkout based on your location and the weight or size of your order. We aim to keep shipping costs reasonable and transparent. Any applicable taxes or duties for international orders will be the customer’s responsibility. - Delivery Coverage
We proudly deliver across *Sri Lanka* and to selected international destinations. If your location isn’t listed at checkout, please contact us, and we’ll do our best to help. - Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available). This allows you to follow your package until it reaches you. - Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer service team promptly. We will attend to resolve the issue.